Terms and Conditions

Trouble and Trix - EBOS Cats Promotion - May 2022 Terms and Conditions

  1. Information on how to enter the Black Hawk Original Puppy EBOS Competition – March 2022 (the “Promotion”), all entry instructions, advertising material and a description of the prizes that may be won in the Promotion form part of these Terms & Conditions of Entry. Participation in the Promotion constitutes acknowledgement and acceptance of these Terms & Conditions of Entry. Entries not complying with these Terms & Conditions of Entry are ineligible and the Promoter reserves its absolute right to disqualify any Entrant from the Promotion if any entries do not comply with these Terms & Conditions of Entry.
  2. Definitions within this Promotion:

Prize - has the meaning given in clause 13 below.

Promotion - means the Trouble and Trix - EBOS Cats Promotion - May 2022, governed by these Terms & Conditions of Entry.

Promoter - means Masterpet Australia Pty Ltd (ABN 80 000 333 353) (which includes the Trouble and Trix brand), Lot 2, 31 Topham Road Smeaton Grange NSW 2567.

Promotional Period – means from 09:00 AEST on Thursday 5 May 2022 until 9:00 AEST on Monday 9 May 2022.

Eligible Entrant - means individuals who: a) are Australian residents over the age of 18 years; and b) are employees of the Promoter, or any of its related corporations and enter into this Promotion in accordance with these Terms and Conditions. The Promotion commences and ends as specified in the definition of Promotional Period.

  1. Entry into the Promotion is free. Any costs associated with entering the Promotion including associated internet or mobile phone charges are not the responsibility of the Promoter.
  2. All prices stated are in Australian dollars, represent the recommended retail price (“RRP”) and include GST. All references to times and dates are to times and dates in Sydney, Australia. All times are stated using the 24-hour clock.
  3. To enter the Promotion, Eligible Entrants must during the Promotion Period enter the information requested on the entry form at  https://troubleandtrix.com/au/ebos-cats
  4. Each entrant can submit one eligible entry, and any subsequent entries will be removed before the random draw. Unique entries will be assessed using email address.
  5. No responsibility will be taken by the Promoter for any ineligible, indecipherable, incomplete, or lost entries or entries submitted or received by the Promoter after the closing date. Entries that do not comply with these terms and conditions are incomplete or submitted or received by the Promoter after the closing date will be declared void.
  6. The promotion is a game of chance with 1 winner receiving a family pass to the Melbourne Cat Lovers show valued at $90.
  7. The draw will take place at 11:00 on Monday 9 May 2022 - AEST.
  8. The prize winners will be notified via email by Wednesday 11 May 2022, and once contacted will be announced on the competition entry page at https://troubleandtrix.com/au/ebos-cats
  9. If the prize winner does not claim their prize within 24 hours from the time of the Promoter attempting to contact them with the decision, their entry will be deemed invalid, and the Promoter will redraw for another winner.
  10. If the winner is deemed invalid in accordance with clause 7, that entry will be discarded, and the prize will be awarded to another entrant.
  11. Prize values are accurate as at Friday 29 April 2022. The Promoter accepts no responsibility for any change in prize value between now and when the prize is sent to the winner. The winner is not entitled to receive any money from any party if there is a difference between the maximum prize value and the actual prize value at the time of the draw.
  12. Prize will be delivered to the winners by Post.
  13. The Prize is not transferable or exchangeable and cannot be redeemed for cash.
  14. The Promoter accepts no responsibility for any tax implications that may arise from winning of the Prize. Independent financial advice should be sought.
  15. The Promoter may, at its absolute discretion, disqualify any Eligible Entrant and declare any or all entries made by an Entrant invalid if Entrant/s:
  • tamper with the entry process, including use of any automated entry software or any other mechanical or electronic means that permit the Entrant to automatically enter repeatedly; or
  • tampers with the operation of the Promotion or web site or found to be using multiple aliases, household addresses or email addresses;
  • acts in a disruptive manner;
  • fails to establish their entitlement to enter the Promotion to the Promoter’s reasonable satisfaction;
  • fails to produce items as required or produces items that, in the Promoters opinion, are illegible, stolen, forged, reconstructed, altered, incomplete or tampered with in any way;
  • has engaged in behaviour that is offensive, inappropriate, defamatory, or otherwise not in keeping with the spirit of the Promotion; or
  • acts in violation of these Conditions of Entry. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
  1. Once prizes have been despatched by the Promoter, the Promoter takes no responsibility for prizes damaged, delayed or lost in transit.
  2. The Promoter and its agencies and companies associated with this Promotion will not be liable for any loss (including but not limited to indirect or consequential loss), damage or personal injury which is suffered or sustained (including without limitation to that caused by any person's negligence) relating to the Promotion or the awarding or taking of the prizes except for any liability which cannot be excluded by law (in which case liability is limited to the minimum amount allowable by law). This includes the decision to provide the prizes to their pets, which this responsibility sits with the pet owner and the Promoter will not take any responsibility for illness.
  3. Certain legislation may imply warranties or conditions or impose other obligations including statutory consumer guarantees which cannot be excluded, restricted, or modified except to a limit extent. To the extent permitted by law, the Promoter excludes all guarantees, warranties, conditions, or other terms that apply under or are implied by statute, common law or trade custom or usage.
  4. If in the conduct of this Promotion the Promoter is liable for a breach of any guarantee, warranty, condition or other term that applies under the Australian Consumer Law or is implied by any other Commonwealth, State or Territory law that cannot be excluded, the promoter's liability under that legislation is limited, to the extent permitted by law, to the cost of replacement of any benefit or prize won.
  5. If for any reason this Promotion is not capable of running as planned, including due to infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any causes beyond the control of the Promoter, which corrupt or affect the administration, security, fairness or integrity or proper conduct of this promotion, the Promoter reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, take any action that may be available, and to cancel, terminate, modify or suspend the Promotion, subject to any written direction given by regulatory authorities.
  6. Any attempt to deliberately undermine the legitimate operation of this Promotion may be a violation of criminal and civil laws and should such an attempt be made, whether successful or not, the Promoter reserves the right to seek damages to the fullest extent permitted by law.
  7. The Promoter may use any personal information that an entrant has provided for the purpose of running the Promotion, awarding prizes and to send communications to you about Masterpet products and services (including under our Black Hawk and VitaPet brands) that may interest. If the personal information requested is not provided, the entrant cannot participate in the Promotion and is deemed ineligible. The Promoter may, in the event the Eligible Entrant is a winner, publish or cause to be published the winner's name and locality in any media, as required under the applicable State or Territory legislation. For these purposes the Promoter may publish the winner's full name and State/Territory. The Promoter may disclose the information for those purposes to its related bodies corporate and contractors. The Promoter is bound by the National Privacy Principles contained in the Privacy Act 1988 (Cth). A copy of the Promoter's privacy policy can be viewed at https://troubleandtrix.com/au/privacy-policy
  8. By entering this Promotion you are agreeing to receive email communications from Black Hawk Australia and/or Black Hawk New Zealand. You may unsubscribe if you wish to no longer receive such email communications.
  9. To request access to, or to update, personal information the Promoter holds about them, Eligible Entrants can contact the Promoter in writing at Masterpet Australia, Lot 2, 31 Topham Road Smeaton Grange NSW 2567 for Australian residents.
  10. In the event there is a dispute concerning the conduct of the Promotion, the decision of the Promoter is final, and no correspondence will be entered into.
  11. Entrants understand that they are providing their information to the Promoter. Any questions, comments or complaints regarding the promotion must be directed to Masterpet Australia Pty Ltd or Masterpet Corporation New Zealand. The information you provide will only be used in the ways outlined in these Terms and Conditions.